100% Interactive!

• USSD Push (Zeep provides own UMB)

• Off-deck Toolbar (for browser)

• IVR interface (In call, Zeep IVR)

• Messengers (LINE / Viber / Facebook etc)

• Legacy SMS, E-Mail

• API to Customer Care App

• Web-site integrated

• Smartphone penetration growth Y2Y — Voice conversations shrinks, Message conversations growth rapidly;

• Voice calls to Customer Care is double cost: CC infrastructure + Voice Call session cost.

Chat based Customer Support - it's not a question of trends. It's a MUST! ✓ Omni-Chat implementation + automation procedures - it's up to 30%* reduction of average time of ticket resolve.