ProductsZeep Digital

Zeep Omni Channel

Know your client, contact via preferred communication channel.

100% Interactive!

  • USSD Push (Zeep provides own UMB)

  • Off-deck Toolbar (for browser)

  • IVR interface (In call, Zeep IVR)

  • Messengers (LINE / Viber / Facebook etc)

  • Legacy SMS, E-Mail

  • API to Customer Care App

  • Web-site integrated

  • Smartphone penetration growth Y2Y — Voice conversations shrinks, Message conversations growth rapidly;

  • Voice calls to Customer Care is double cost: CC infrastructure + Voice Call session cost.

Chat based Customer Support - it's not a question of trends. It's a MUST! ✓ Omni-Chat implementation + automation procedures - it's up to 30%* reduction of average time of ticket resolve.

Messengers suport

  • Viber

  • Messenger

  • Line

  • Telegram

  • WeChat

Digital and personal connection from operator to subscribers.

Free Consultation